Frequently Asked Questions
What is Your Refund Policy?
For information about our ticket, refund, and exchange policy, please visit TICKET POLICY. To purchase a ticket or subscribe, call our ticket centre Monday - Friday 604 683 0222.
Where Do Your Performances Take Place?
Most Vancouver Opera performances take place downtown Vancouver at the Queen Elizabeth Theatre. Please check your ticket for the exact performance location. For more information about the Queen Elizabeth Theatre, Accessibility, Parking and Show Time information, please visit Venue Information.
Will Programmes Be Available?
As we consider how we connect with and expand our opera-loving community, we’ve made a difficult but necessary decision to shift to a digital programme. We’re committed to creating extraordinary, world-class opera experiences in Vancouver, and part of that commitment requires us to be responsible fiscally. Printing costs continue to rise, but they aren’t the only increases we’re seeing. We’re also committed to mitigating the environmental impact of our mainstage shows and year-round activities. Read our full note here to learn more about our decision to shift to a digital programme. While it’s going to be an adjustment, we are really excited about the possibilities that this pivot opens up for us. From deep dives by tapped-in essayists, to video content, web recommendations, and more, a digital version will allow us to bring you all the info and features you’re used to, plus special bonuses we think you’ll really love. A printed performance tear sheet with artist names and short synopsis will be available at the theatre, and our digital programme with artist biographies, multimedia links, and more will be available online and emailed to all ticket buyers.
May I Bring Children?
Yes, we welcome opera fans of all ages. All attendees, including children, must be ticketed for the performance. Children under the age of 14 must be accompanied by an adult. In all cases, please use discretion when deciding to bring a child as a performance and for everyone’s enjoyment, disruptive patrons will be asked by an usher to leave the theatre. Please call our ticket centre for more information about our child pricing.
Will There Be Pre-Show Talks?
Yes, we will have pre-show talks in the mezzanine level of the Queen Elizabeth Theatre an hour before the performance.
Are The Operas Translated?
Yes, English Subtitles—translated lyrics—are projected above a stage so patrons can understand what is being sung.
Do You Have Wheelchair Seating?
Yes, wheelchair and companion seating can be arranged through the VO ticket centre by calling 604 683 0222.
